APi Water 45 Day Satisfaction Guarantee

At Pure Pools, Inc. dba APi (“APi”), we stand behind our products and quality controls.  If, after being used in accordance with APi’s product use instructions, for any reason you are not satisfied with an EZRES® or EZPRO® product you purchased from one of our authorized sellers, you may request a refund or replacement product.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the APi 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.  The Guarantee is also limited to the original, end-user purchaser.  Please note that claims qualifying for chlorine treatment under the No Algae Guaranteed program below will be addressed under that program rather than the APi 45-Day Satisfaction Guarantee.

NO ALGAE GUARANTEED® PROGRAM FOR E-Z POOL® AND REVIVE!® PRODUCTS

In addition to the APi 45-day Satisfaction Guarantee above, APi stands behind the ability of its E-Z POOL and Revive! products to keep your residential swimming pool algae-free when used together and in accordance with APi’s directions.  If your residential swimming pool develops algae, having used E-Z POOL and Revive! products purchased from one of our authorized sellers in accordance with APi’s product instructions, APi will cover the cost to eliminate the algae from your pool via reimbursement to your dealer for the cost of a chlorine shock to eliminate algae.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the No Algae Guaranteed program is not available for products purchased from unauthorized sellers.  The No Algae Guaranteed program is also limited to the original, end-user purchaser and use in residential swimming pools.  In addition to the requested information below as part of the guarantee claim process, you will be required to submit a completed No Algae Guarantee Claim form, available from APi upon request by emailing [email protected], including verification of the E-Z POOL Startup program and proper application/dosage of E-Z POOL, along with a documented water test from an authorized dealer (proper water balance, chlorine minimum 1.0 and phosphates under 250 ppm).

How to Claim the Guarantee

To submit a Guarantee request under either of the programs above, please return to the seller from whom you purchased the product.  If you are unable to return your product to that seller, please complete the online form available at https://www.apiwater.com/contact-us/, email us at [email protected], or call us at 1 (800) 407-9964.  Please have information available regarding where and when you purchased your product, along with information regarding your swimming pool treatment program and how the APi products were used.  If your request is approved, APi may then require that you mail the unused portion of your EZPRO or EZRES product, a proof of purchase, and your case number to:

APi
880 Jupiter Park Drive Suite #14
Jupiter, FL 33458

APi may also require that you submit photos of your product, including batch and lot information, and/or photos of your pool to APi as part of the claims process.  Claims under the APi 45-Day Satisfaction Guarantee must be submitted within 45 days of the date of purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

APi reserves the right to verify information, require a valid proof of purchase, and to deny Satisfaction Guarantee or No Algae Guaranteed program requests in its discretion in cases of suspected fraud or if customer has abused either the APi 45-Day Satisfaction Guarantee or No Algae Guaranteed program.

If you have any questions regarding whether a seller is an authorized seller of EZPRO and/or EZRES products, please contact us using the online form available at https://www.apiwater.com/contact-us/, email us at [email protected], or call us at 1 (800) 407-9964.

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  • “Just wanted to thank you for a great product. After four weeks of trying several different products and also adding way to much chlorine, we can finally see the bottom of our pool. Added Revive! at 6PM last night, by the time we went to bed, we could notice a difference and when I got up this morning everything had settled to the bottom. Used the vacuum for about an hour this morning and were swimming this afternoon. Will probably have to vacuum once more, but so glad this product was recommended to us.”

    – Donna, Ohio
  • “Easy, simple, worry free…these all describe how my pool maintenance has been since I started using EZ POOL! I have a big pool and it is not a big job with E-Z POOL, just once a week. Once the pool is open and clear in the spring, I just have Caryl’s experts test my pool sample once a week to make sure the balancing chemicals and pH are good. Algaecides are not needed. Brush, brush, brush, as Caryl recommends and my pool is beautiful all summer! Also, it is gentle to the skin and does not effect your hair color. I highly recommend E-Z POOL!”

    – Trish, Greensboro, NC
  • “I have used the EZ Spa now for four years. It is the best spa treatment I have ever used. It makes the water feel really soft and refreshing. I use it once a week and forget it. My spa stays crystal clear. I love this stuff. Not to mention when you use EZ Spa you don’t have to buy so many other chemicals. I also noticed that EZ Spa is extremely gentle on the skin. I can’t say enough about how good this stuff is. Try it, you’ll love it!”

    – Terri G., NJ
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